Privacy Policy

Who decides about your customers' information

The merchant decides which rules and announcements to use and what they apply to. For the little customer information the app touches (see below), the merchant is responsible for it and we process it on the merchant's behalf, only to provide the app. Whoever wants to know how a store uses their information, or to exercise their rights over it, should ask that store.

Information we keep about the store

When you install the app, our server stores:

• Your store's domain (for example, your-store.myshopify.com) and an access token issued by Shopify, kept encrypted and limited to the permissions you approve at installation: read and change products; create the store's payment customizations, delivery customizations and checkout validations; read discounts; and read orders.
• Your checkout rules: their names, conditions, actions and status, and the test email you choose for Testing mode.
• Your subscription plan and its status, as reported by Shopify, and a record of the plan emails sent to your store (their type and date, not the address).
• For the catalog audit: a copy of your catalog as the app reads it to check it (product titles, descriptions, types, tags, options, SKUs, prices, weights, inventory totals, SEO fields, image alt text, and whether each product is in a collection and a Shopify category); the problems each check finds, the catalog score and its history; the fixes you apply, with each field's value before and after, so they can be undone; and your settings for the checks.
• A copy of your product announcements and their settings, as you last saved them, so they can be restored (turned off, for you to review) if you uninstall and reinstall the app.

The product announcements and their settings are saved in your own Shopify store, as data that belongs to the app installation, so your theme can show them; our database keeps only the copy above. The recent purchase counts are kept only in your store, never in our database.

What the app reads and changes in your store

• Checkout: the app creates one payment customization, one delivery customization and one checkout validation, and saves your active rules in them, so Shopify can apply them.
• Products and collections: read to let you pick collections in rules and choose where each announcement shows, and to check the catalog. They are read again when Shopify reports that a product was created, changed or deleted, so the audit stays up to date.
• Products are changed (tags, option values, variant weights) only when you apply a fix in the catalog audit, and only the products the fix shows you before you apply it.
• Discounts: the code, dates, products and uses left of the discounts you link to a coupon announcement. Shopify notifies the app when a discount is created, changed or deleted, so linked coupons stay up to date.
• Orders: only while a recent purchases announcement is in use, the app reads which products were bought in the last 24 hours and when, to count orders per product. It does not read names, emails, addresses, phone numbers or payment details, and it keeps only the counts, never the orders. Shopify notifies the app when an order is created or cancelled; the app uses that notice only to recount.

Information about your customers

The app does not collect or store personal information about your customers.

Checkout rules run inside Shopify's infrastructure, as Shopify Functions. They read details of the checkout in progress — such as the cart contents, the shipping address or the buyer's email — only to decide which payment and shipping methods to show or whether to stop the order. That evaluation happens entirely within Shopify: the data is not sent to our servers and we never see it.

The announcements are shown by your theme with data already published in your store; the app adds no tracking or cookies, and your buyers' browsers do not connect to our server. When a buyer applies a coupon, the code is added to their cart through Shopify's own cart, in their browser.

If you type personal information into a rule yourself — for example, a buyer's email address as a condition — it is stored as part of that rule.

How we use the information

Only to provide the app: apply your rules to your checkout, publish your announcements and keep linked coupons and recent purchase counts up to date, check your catalog and apply or undo the fixes you choose, email your store when it nears or reaches its plan's limits, and manage your subscription. We do not sell it, share it for advertising, or use it for any other purpose.

Who we share it with

• Shopify, which hosts your store, runs the checkout rules and keeps the announcements' data.
• Hostinger, our hosting provider, which operates the virtual private server in the United States where the app and its database run.
• MXroute, our email provider, in the United States, which delivers the emails the app sends to your store's email address about its plan.
• Wasabi, our storage provider, in the United States, which keeps the server's backups.

These providers process the data on our behalf and only to provide the app, which is why the data is transferred to the United States. We only entrust them with what is needed. MXroute's support confirmed to us in writing that its staff doesn't access the content of the emails (only to investigate a support request, with our permission), that each email leaves its outgoing queue as soon as it is delivered or fails, and that it tells us immediately if an account shows signs of compromise.

The catalog audit can also write drafts of product descriptions, SEO fields and image alt text with AI (Anthropic). That feature is not available today. If we turn it on, it will send product data — never customer data — to Anthropic only when a store asks for drafts, and we will update this policy first.

Billing is handled entirely by Shopify. We never receive your payment details.

How it is protected

Everything travels over HTTPS. Your store's access token is stored encrypted (AES-256), also in the backups. Your rules, announcements and catalog data can be seen only from the app inside your Shopify admin. Like any web server, ours records the IP address of each request in its access logs; they are used only for security and to fix problems, and are deleted after 7 days.

How long we keep it

• While the app is installed, we keep the information above. Catalog audit fixes stay in the history until the store's data is deleted.
• When you uninstall the app, we delete your access token immediately and your rules stop applying. Shopify removes the announcements' data from your store together with the app installation; our copy of them stays until the deletion below, so they come back if you reinstall before then.
• Shopify notifies us 48 hours after the uninstall, and we then delete everything else we keep for your store: rules, plan and emails record, the copy of the announcements, the catalog copy, problems, scores, fix history and settings.
• The database backups are kept 90 days: what is deleted also leaves them within that time.
• MXroute keeps the delivery logs of the emails (who sent them, to whom and when) for up to 90 days.

Your rights

Depending on where you live, you may have the right to access, correct or delete your information. To exercise these rights, or to ask any question about this policy, write to us at hola@datios.com.

The only customer data the app can hold is an email address you typed into a rule, which you can see and change in the app. When a customer asks Shopify to erase their data, Shopify tells us and we remove their email address from your rules; a rule left without any address in that condition is deactivated rather than applied to everyone.

Changes to this policy

If we change what information the app handles, we will update this page and its date, and email the stores at least 15 days before. Write to us at hola@datios.com.